How to lodge a Complaint
Complaint from public, various administrative authorities,
NGOs etc. are generally one of the important sources of information for
identification of vigilance related issues. Complaints
to the Board are thus meant to result in punitive action against the erring
public servant(s). Relief as such in the matter to the complaint is only
incidental to the vigilance action. Redressal of grievances vis-à-vis
Government organizations or public sector enterprises should not be the focus of
complaints.
Complaint can be lodged only
against officials belonging to the Central Board of Secondary Education.
For complaint against the
employees of KVS, NVS, Govt Schools complaints should be sent to the
CVO’s of the respective organizations.
For any complaint against the Private
independent schools affiliated with the Board complaint should be sent to Joint
Secretary (Affiliation), CBSE, 2, Community Centre, Preet Vihar, Delhi-110092.
The
complainant should note:
•
The Board does not entertain anonymous/pseudonymous
complaints.( As per CVC guidelines)
•
Whenever the complainant for valid reasons requests that his
identity be withheld while processing the complaint, this will be ensured by
the
Board.
•
Complaints must be brief and contain factual details,
verifiable facts and related matters. They should not be vague or contain
sweeping
general
allegations.
•
Complaint should be addressed directly to the Chief
Vigilance Officer of the Board.
•
Only those complaints which are against officials of the
CBSE and within the jurisdiction of the Board and have allegations of
corruption
will be got investigated by the Vigilance unit of the Board.
•
Other complaints will either be filed or will be referred to
the concerned branch/office for necessary action.
•
Board will not entertain any further correspondence in the
matter of complaints, but will ensure that the complaints are investigated and
action taken to its logical conclusion.
Q.1
How can we lodge complaint to Chief Vigilance Officer of the CBSE?
Ans.
Complaints can be lodged to CBSE by addressing the letter directly to the CVO,
CBSE and giving the specific facts of the matter relating to corruption. The
complaints can also be lodged directly by sending an email. However, before
lodging the complaint please ensure that the organisation and officials are
under CBSE’s jurisdiction.
Q.2
Does CBSE receive complaint against anybody?
A.
No. Board accepts complaints only against the employees of the CBSE.
Q.3
Does Board have jurisdiction over State Govt. employees?
A.
No.
Q.4
Does CBSE entertain anonymous/pseudonymous complaints?
A.
No.
Q.5
Does CBSE protect the identity of the complainants?
A.
The identity of all complainants who desire so or those who make complaints
under “Public Interest Disclosure and Protection of Informer” Resolution is
kept secret by the Board. However, it is observed that the complainants tend to
send copies of their complaints to various organizations like PMO, President
Secretariat, Cabinet Secretariat, Ministries, PSUs etc. In such cases, it is
not possible for the Board to accept any responsibility for keeping the
identity secret.
A.
In case the Board finds the complaint to be motivated or vexatious, it shall be
at liberty to take appropriate steps.
A.
Complaints to the Board are meant to result in punitive action against the
erring CBSE employees. Relief as such in the matter to the complainant is only
incidental to the vigilance action.
A.
No, For grievances one should write to Smt Rama Sharma, PRO, CBSE's Grievance
Cell,Shiksha Kendra, 2, Community Centre, Preet Vihar, Delhi - 110092